Returns and Exchanges
You can return any item purchased in eikō ai within 14 days of the delivery date. How to proceed:
- Email email@example.com with the subject "Returning Item" with the name of the garment and its order number.
- Please note the nature of the return or exchange in the e-mail - wrong size, just don’t fancy it, etc
- Make sure the item you return is in its original condition —unworn and unwashed— with tags and packaging included. Otherwise, we will be unable to accept your return and issue a refund.
- We only work with UPS and, therefore, will generate and send a shipping label for you (please do not send the parcel by any other means). Returning shipping costs will be deducted from the value of the refund.
- Once the return is received at the eikō ai warehouse, returns will be credited to the original form of payment. Please allow up to 5-7 days to receive credit for returned items to be processed.
If you want to make an exchange for another size, you will need to make a return and place a new order —with no additional shipping costs on the new item.