Returns and Exchanges

RETURN POLICY

You can return any item purchased in eikō ai within 14 days of the delivery date. How to proceed:

1. Email info@eikoai.com with the subject "Returning Item" with the name of the garment and its order number.
2. Please note the nature of the return or exchange in the e-mail - wrong size, just don’t fancy it, etc
3. Make sure the item you return is in its original condition —unworn and unwashed— with tags and packaging included. Otherwise, we will be unable to accept your return and issue a refund.
4. We only work with UPS and, therefore, will generate and send a shipping label for you (please do not send the parcel by any other means). Returning shipping costs will be deducted from the value of the refund.
5. Once the return is received at the eikō ai warehouse, returns will be credited to the original form of payment. Please allow up to 5-7 days to receive credit for returned items to be processed.

If you want to make an exchange for another size, you will need to make a return and place a new order —with no additional shipping costs on the new item.